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Tenant Portal

TENANT PORTAL

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Welcome to the tenant portal. The Portal provides our tenants an easy and secure way to:

  • Make a One-Time Payment or Set Up an Auto Payment
  • View Account Ledger
  • Submit a Maintenance Request
  • View and Download Shared Documents
  • View and Download Your Lease
  • View Tenant Liability Insurance Coverage
  • Manage Account Setting
  • Portal Overview: https://www.appfolio.com/help/online-portal-overview

    If you don’t yet have your sign-on information, click HERE to submit a request for a user ID, and Password.

    If you have any questions with accessing or using the Portal, you can send an email to reception receptiondesk@portlandhomesllc.com, or call 503-777-0788.

    Things to keep in mind:


    E-Check (through the PH&C tenant Portal)
    Paying by E-Check is free and easy. All you need is access to the tenant portal, and a checking account.

    Credit Card
    For those that like to collect those travel miles, or award points, you can also pay rent by credit card. Simply access the tenant portal, and select the option to pay by credit card. There is a

    At 7-Eleven or Ace Cash Express
    Just another great option when you are on the move, and have cash in hand. Stop in at any 7-Eleven or Ace with a Cash Express. Each transaction costs $3.99. For more information, and instructions on how this works HERE

    Mail, or in Person
    4127 SE Harrison
    Milwaukie, OR 97222

    Submitting Maintenance Requests

    There are three ways to submit maintenance requests for non-emergency issues:

    1. Through the tenant portal. When in the tenant portal, besides being able to provide complete written detail, you can also attach pictures. The tenant portal can be accesed both from a desktop computer, and mobile devices.
    2. Phone: 503-777-0788
    3. Email to: maintenance@portlandhomesllc.com

    After Hours Emergency Maintenance
    Note – if you have a medical emergency, fire, or require the police – call 911

    For urgent after hours needs pertaining to your rental unit, Call 503-777-0788, select option 2. You will be connected with PH&C staff on call. If they are not immediately available, please leave a detailed message including your name, unit address, telephone number, and nature of the problem. Someone from the Portland Homes team will return your call as soon as possible.